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TELENITA HELPLINE

AWAM provides services tailored to address the immediate
needs of victims of violence. There are two types of services that we provide:

- FREE WELL-BEING COUNSELING for victims of
gender-based violence, and
- FREE LEGAL INFORMATION based on the victim’s unique circumstances
The TELENITA helpline began as an outreach project to help women in crisis who did not know where to go to find out information or identify the necessary steps to take in order to remove themselves from a harmful or violent environment. When we began this initiative in 1990, it involved para-counselors dispensing advice and support to victims of violence. However, in September 1994, we decided to add on additional services in the form of legal information and this was made possible through a partnership with the Legal Aid Clinic at the Bar Council.

To learn more about how the Services sector started at AWAM, visit

Answering Common Questions

Do you have questions about our services?

Here are some commonly asked questions about our services –
particularly on PRIVACY, who can become our CLIENTS (Are men
included?), and more.
FAQ

Supporting Survivors

We’re often asked how you can help a friend or family member you
suspect is being abused.

Your support is an immeasurable source of encouragement and
confidence to a friend in need. You can ease the isolation and loss of
control by listening, providing information and helping your friend to
explore their options.
HOW YOU CAN HELP

Safety

The most dangerous time for survivors is when they attempt to leave a
dangerous situation and/ or toxic relationship. Here, we have listed some
steps that you may want to take o protect yourself.
LEARN MORE

Directory of Services

To victims and survivors outside the Klang Valley (Lembah Klang), here is a list of service providers (counseling, one-stop crisis centres, legal aid and shelters) that can help.

- Counseling Services in Malaysia
- One stop crisis center
- Legal Aid
- Shelters
SEE DIRECTORIES
If you have any further questions or you
would like to book an appointment, send
your queries to telenita@awam.org.my
Our Office
Write to us
awam@awam.org.my
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